{"id":11289,"date":"2026-06-18T16:03:19","date_gmt":"2026-06-18T09:03:19","guid":{"rendered":"https:\/\/worldexport.com.vn\/?page_id=11289"},"modified":"2026-06-18T16:03:19","modified_gmt":"2026-06-18T09:03:19","slug":"warranty-claim-policy-commitment-to-product-quality","status":"publish","type":"page","link":"https:\/\/worldexport.com.vn\/vi\/warranty-claim-policy-commitment-to-product-quality\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh v\u00e0 khi\u1ebfu n\u1ea1i \u2013 Cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m"},"content":{"rendered":"<p>C\u00f4ng ty World Export cam k\u1ebft cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt, y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111i\u1ec1u kho\u1ea3n th\u01b0\u01a1ng m\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng mua b\u00e1n.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, ch\u00fang t\u00f4i cam k\u1ebft \u0111i\u1ec1u tra v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, minh b\u1ea1ch v\u00e0 k\u1ecbp th\u1eddi.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Scope_of_Claims\"><\/span>Ph\u1ea1m vi y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i n\u1ebfu cho r\u1eb1ng h\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c giao c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt trong h\u1ee3p \u0111\u1ed3ng ho\u1eb7c ch\u1ee9ng t\u1eeb v\u1eadn chuy\u1ec3n.<\/p>\n<p>C\u00e1c khi\u1ebfu n\u1ea1i c\u00f3 th\u1ec3 bao g\u1ed3m, nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf:<\/p>\n<ul>\n<li>H\u00e0m l\u01b0\u1ee3ng \u0111\u1ed9 \u1ea9m qu\u00e1 cao<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb nhi\u1ec5m b\u1ea9n<\/li>\n<li>H\u01b0 h\u1ecfng bao b\u00ec<\/li>\n<li>S\u1ef1 ch\u00eanh l\u1ec7ch \u0111\u00e1ng k\u1ec3 v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng<\/li>\n<li>C\u00e1c th\u00f4ng s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1c bi\u1ec7t \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt \u0111\u00e3 th\u1ecfa thu\u1eadn.<\/li>\n<li>H\u01b0 h\u1ecfng v\u1eadt l\u00fd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<p>T\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c xem x\u00e9t v\u00e0 x\u00e1c minh.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Claim_Notification_Procedure\"><\/span>Th\u1ee7 t\u1ee5c th\u00f4ng b\u00e1o y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c \u0111i\u1ec1u tra nhanh ch\u00f3ng, kh\u00e1ch h\u00e0ng vui l\u00f2ng th\u00f4ng b\u00e1o cho World Export c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t sau khi h\u00e0ng h\u00f3a \u0111\u1ebfn v\u00e0 \u0111\u01b0\u1ee3c ki\u1ec3m tra.<\/p>\n<p>H\u1ed3 s\u01a1 y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng c\u1ea7n bao g\u1ed3m:<\/p>\n<ul>\n<li>M\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1<\/li>\n<li>H\u00ecnh \u1ea3nh ho\u1eb7c video v\u1ec1 h\u00e0ng h\u00f3a b\u1ecb \u1ea3nh h\u01b0\u1edfng<\/li>\n<li>Th\u00f4ng tin v\u1eadn chuy\u1ec3n li\u00ean quan<\/li>\n<li>B\u00e1o c\u00e1o ki\u1ec3m tra \u0111\u1ed9c l\u1eadp, n\u1ebfu c\u00f3.<\/li>\n<li>T\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 ch\u1ee9ng minh s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u00e3 n\u00eau.<\/li>\n<\/ul>\n<p>Th\u00f4ng b\u00e1o k\u1ecbp th\u1eddi gi\u00fap \u0111\u1ea3m b\u1ea3o vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u00ednh x\u00e1c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Investigation_Process\"><\/span>Quy tr\u00ecnh \u0111i\u1ec1u tra<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sau khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng, World Export s\u1ebd xem x\u00e9t t\u1ea5t c\u1ea3 c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan, bao g\u1ed3m:<\/p>\n<ul>\n<li>H\u1ed3 s\u01a1 ki\u1ec3m tra tr\u01b0\u1edbc khi giao h\u00e0ng<\/li>\n<li>B\u00e1o c\u00e1o ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>\u0110ang t\u1ea3i b\u1ea3n ghi<\/li>\n<li>Ch\u1ee9ng t\u1eeb v\u1eadn chuy\u1ec3n<\/li>\n<li>B\u1eb1ng ch\u1ee9ng do kh\u00e1ch h\u00e0ng cung c\u1ea5p<\/li>\n<\/ul>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft, c\u1ea3 hai b\u00ean c\u00f3 th\u1ec3 th\u1ecfa thu\u1eadn ch\u1ec9 \u0111\u1ecbnh m\u1ed9t t\u1ed5 ch\u1ee9c ki\u1ec3m tra \u0111\u1ed9c l\u1eadp \u0111\u1ec3 x\u00e1c minh t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a v\u00e0 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Moisture-Related_Considerations\"><\/span>C\u00e1c y\u1ebfu t\u1ed1 li\u00ean quan \u0111\u1ebfn \u0111\u1ed9 \u1ea9m<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Do c\u00e1c s\u1ea3n ph\u1ea9m sinh kh\u1ed1i ch\u1ecbu \u1ea3nh h\u01b0\u1edfng t\u1ef1 nhi\u00ean b\u1edfi \u0111i\u1ec1u ki\u1ec7n m\u00f4i tr\u01b0\u1eddng, n\u00ean \u0111\u1ed9 \u1ea9m c\u00f3 th\u1ec3 b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u00e1c y\u1ebfu t\u1ed1 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n \u0111\u01b0\u1eddng bi\u1ec3n, l\u01b0u tr\u1eef, x\u1eed l\u00fd ho\u1eb7c d\u1ee1 h\u00e0ng.<\/p>\n<p>C\u00e1c khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn s\u1ef1 thay \u0111\u1ed5i \u0111\u1ed9 \u1ea9m s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt trong h\u1ee3p \u0111\u1ed3ng, h\u1ed3 s\u01a1 ki\u1ec3m tra, \u0111i\u1ec1u ki\u1ec7n v\u1eadn chuy\u1ec3n v\u00e0 b\u1eb1ng ch\u1ee9ng h\u1ed7 tr\u1ee3 do c\u1ea3 hai b\u00ean cung c\u1ea5p.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Resolution_of_Claims\"><\/span>Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00f4ng ty World Export cam k\u1ebft gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c khi\u1ebfu n\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, chuy\u00ean nghi\u1ec7p v\u00e0 h\u1ee3p l\u00fd v\u1ec1 m\u1eb7t th\u01b0\u01a1ng m\u1ea1i.<\/p>\n<p>Sau khi ho\u00e0n t\u1ea5t qu\u00e1 tr\u00ecnh \u0111i\u1ec1u tra, c\u1ea3 hai b\u00ean s\u1ebd th\u1ea3o lu\u1eadn v\u1ec1 k\u1ebft qu\u1ea3 v\u00e0 t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p h\u00f2a gi\u1ea3i d\u1ef1a tr\u00ean c\u00e1c b\u1eb1ng ch\u1ee9ng h\u1ed7 tr\u1ee3, ngh\u0129a v\u1ee5 h\u1ee3p \u0111\u1ed3ng v\u00e0 ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3 c\u1ee7a khi\u1ebfu n\u1ea1i.<\/p>\n<p>B\u1ea5t k\u1ef3 bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c, th\u1ecfa thu\u1eadn b\u1ed3i th\u01b0\u1eddng ho\u1eb7c c\u00e1c bi\u1ec7n ph\u00e1p th\u01b0\u01a1ng m\u1ea1i kh\u00e1c, n\u1ebfu c\u00f3, s\u1ebd \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh th\u00f4ng qua s\u1ef1 th\u1ecfa thu\u1eadn chung gi\u1eefa c\u00e1c b\u00ean theo c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a h\u1ee3p \u0111\u1ed3ng mua b\u00e1n c\u00f3 li\u00ean quan.<\/p>\n<p>Quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o b\u1ea3n ch\u1ea5t c\u1ee7a khi\u1ebfu n\u1ea1i, k\u1ebft qu\u1ea3 c\u1ee7a qu\u00e1 tr\u00ecnh x\u00e1c minh v\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n h\u1ee3p \u0111\u1ed3ng \u00e1p d\u1ee5ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Limitation_of_Liability\"><\/span>Gi\u1edbi h\u1ea1n tr\u00e1ch nhi\u1ec7m<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00f4ng ty World Export kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi s\u1ef1 h\u01b0 h\u1ecfng, nhi\u1ec5m b\u1ea9n, thi\u1ec7t h\u1ea1i ho\u1eb7c thay \u0111\u1ed5i ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ph\u00e1t sinh t\u1eeb:<\/p>\n<ul>\n<li>B\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang c\u00e1ch sau khi giao h\u00e0ng<\/li>\n<li>Th\u1eddi gian b\u1ea3o qu\u1ea3n k\u00e9o d\u00e0i v\u01b0\u1ee3t qu\u00e1 \u0111i\u1ec1u ki\u1ec7n x\u1eed l\u00fd th\u00f4ng th\u01b0\u1eddng.<\/li>\n<li>Ti\u1ebfp x\u00fac v\u1edbi \u0111i\u1ec1u ki\u1ec7n th\u1eddi ti\u1ebft kh\u1eafc nghi\u1ec7t sau khi xu\u1ea5t vi\u1ec7n<\/li>\n<li>X\u1eed l\u00fd sai s\u00f3t b\u1edfi b\u00ean th\u1ee9 ba<\/li>\n<li>C\u00e1c tr\u01b0\u1eddng h\u1ee3p n\u1eb1m ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t h\u1ee3p l\u00fd trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c x\u1eed l\u00fd t\u1ea1i \u0111i\u1ec3m \u0111\u1ebfn.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Our_Commitment\"><\/span>Cam k\u1ebft c\u1ee7a ch\u00fang t\u00f4i<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ch\u00fang t\u00f4i coi tr\u1ecdng m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c l\u00e2u d\u00e0i v\u00e0 lu\u00f4n n\u1ed7 l\u1ef1c gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3. Th\u00f4ng qua c\u00e1c quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, ch\u1ee9ng t\u1eeb v\u1eadn chuy\u1ec3n v\u00e0 giao ti\u1ebfp minh b\u1ea1ch, <a href=\"https:\/\/worldexport.com.vn\/vi\/\" target=\"_blank\" rel=\"noopener\">World Export<\/a> M\u1ee5c ti\u00eau l\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi duy tr\u00ec c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u01b0\u01a1ng m\u1ea1i c\u00f4ng b\u1eb1ng v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m.<\/p>\n<p><strong>C\u00d4NG TY TNHH XU\u1ea4T KH\u1ea8U TH\u1ebe GI\u1edaI<\/strong><\/p>\n<p>S\u1ed1 35, \u0110\u01b0\u1eddng 12, KDC V\u1ea1n Ph\u00fac 1, Khu ph\u1ed1 5, Ph\u01b0\u1eddng Hi\u1ec7p B\u00ecnh, TP.HCM, Vi\u1ec7t Nam<\/p>\n<p>\u0110T\/ Whatsapp\/ Kakaotalk: +84 932 632 317<\/p>\n<p>Email: supportwe@worldexport.com.vn<\/p>\n<p>Youtube: <a href=\"https:\/\/www.youtube.com\/@WorldExportVN\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.youtube.com\/@WorldExportVN<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>World Export is committed to supplying products that conform to the specifications, quality requirements, and commercial terms agreed upon in the sales contract. In the event of any quality-related concerns, we are committed to investigating and resolving claims in a fair, transparent, and timely manner. Scope of Claims Customers may submit a claim if the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11289","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/pages\/11289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/comments?post=11289"}],"version-history":[{"count":2,"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/pages\/11289\/revisions"}],"predecessor-version":[{"id":11291,"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/pages\/11289\/revisions\/11291"}],"wp:attachment":[{"href":"https:\/\/worldexport.com.vn\/vi\/wp-json\/wp\/v2\/media?parent=11289"}],"curies":[{"name":"trang web","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}